Login or create an account
CloseReturning Customer
I am a returning customer
Login or create an account
CloseRegister Account
If you already have an account with us, please login at the login form.
Your Account Has Been Created!
Thank you for registering with SoundKade.LK!
You will be notified by e-mail once your account has been activated by the store owner.
If you have ANY questions about the operation of this online shop, please contact the store owner.
Account Logout
You have been logged off your account. It is now safe to leave the computer.
Your shopping cart has been saved, the items inside it will be restored whenever you log back into your account.
Return Policy
Effective Date: 20-03-2025
At SoundKade.lk(PVT) Ltd, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a return and refund policy for eligible products. Please read the following terms and conditions carefully.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Timeframe: Returns must be made within 07 days from the date of purchase or delivery.
Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
Proof of Purchase: A valid receipt or proof of purchase must be provided when returning the item.
Non-returnable items: Certain products, such as custom parts or items marked as non-returnable, are not eligible for return. These items will be clearly noted on the product page.
2. How to Initiate a Return
If you wish to return a product, please follow these steps:
Contact Us: Email us at info@soundkade.lk or call 0777788879 with your order number, product details, and reason for the return.
Return Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number and instructions on how to return the product.
Shipping: You are responsible for the return shipping costs unless the product is defective or we made an error in your order.
Pack and Ship: Carefully package the item in its original packaging and include all accessories, manuals, or other items that came with it. Ship the return package to the address provided by our customer service team.
3. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved:
Refund Method: Refunds will be issued to the original payment method.
Processing Time: Please allow 7-10 business days for the refund to be processed. It may take a few additional days for the funds to appear in your account, depending on your payment provider.
Partial Refunds: In some cases, we may issue a partial refund if the returned item is damaged, opened, or missing parts not due to our error.
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product for a different item, you will need to return the original item and place a new order.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [your contact email] or [phone number]. We will arrange for a free return shipping label and provide you with a replacement or full refund as appropriate.
6. Exceptions to the Return Policy
The following items are non-returnable:
Custom or special-order parts
Products that have been used, installed, or damaged by the customer
Any product that is returned more than 07 days days after delivery
7. Customer Responsibility
Please ensure that the products you are returning are properly packaged to prevent damage during return shipping. We are not responsible for any damage to items that occur during the return shipping process.
8. Contact Us
For any questions or concerns about returns, please contact us at:
SoundKade.lk (Pvt) Ltd
No 170 E/1, Ja Ela
info@soundkade.lk
077 77 888 79